Terms & Conditions

Thanks for considering VA Kat Elaine, LLC for online support! These Terms & Conditions govern the use of our Online Business Management services. By engaging in our services, you agree to the following terms:

Services & Scope

  • VA Kat Elaine, LLC is a Virginia-registered business providing Online Business Management (OBM) support to businesses across the United States.

  • We provide ongoing Online Business Management services under a retainer model. This includes, but is not limited to:

    • Project & team management

    • Systems & process optimization

    • Tech setup & automation

    • Launch strategy & support

    • General business operations assistance

The specific scope of work will be outlined in each client’s service agreement.

Payment Terms

  • Monthly retainers are due on the 1st of each month before work begins.

  • A 30-day trial period is included. If either party determines the partnership is not a good fit, work will stop immediately, and any unused hours will be refunded.

  • After the 30-day trial period, all sales are final, and no refunds will be issued.

  • No late fees are applied; however, services will not be rendered until payment is received.

Client Responsibilities

To ensure a seamless working relationship, clients must provide:

  • Login credentials and platform access required for support services

  • Any necessary content, brand materials, or resources

These details must be provided before work begins. A request to collect this information will be sent after the contract is signed and the first invoice is paid. Delays in providing necessary access may impact service timelines.

Communication & Availability

  • Our business operates on a flexible schedule, with standard response times between Monday-Friday, 9 AM - 4 PM EST

  • Expect responses within 24 hours during business days (excluding weekends)

  • Project timelines vary and deadlines will be confirmed between parties before the project begins.

  • Preferred communication channels: Slack & Email

Intellectual Property & Confidentiality

  • All work created under this agreement transfers ownership to the client upon completion.

  • VA Kat Elaine, LLC maintains strict confidentiality regarding client business operations, strategies, and proprietary information.

  • A confidentiality clause is included in all service agreements.

Termination Policy

  • During the first 30 days, either party may terminate the contract for any reason. Work will stop immediately, unused hours will be refunded, and all completed work will be transferred to the client.

  • After the 30-day trial period, either party must provide a 30-day written notice to terminate the contract. No refunds will be issued for unused hours at this stage. Offboarding support will be provided during the notice period, ensuring a smooth transition.

Dispute Resolution

  • Any disputes will first be handled through friendly negotiations amongst both parties.

  • If the matter is not resolved through negotiations, a dispute will be submitted to mediation, following the laws of the Commonwealth of Virginia.

  • If mediation does not resolve the dispute, either party may pursue alternative legal remedies under Virginia law.

Amendments & Updates

  • VA Kat Elaine, LLC reserves the right to modify these Terms & Conditions at any time. Clients will be notified of any material changes.

  • By engaging in our services, you acknowledge and agree to these Terms & Conditions.

  • For questions or clarification, please contact kat@kopilotkat.com.